Returns & Refunds
We want you to love your purchase. If something isn't right, we're here to help.
30 Days
Return window
Free Returns
On defective items
5–7 Days
Refund processing
Return Policy
You may return most items purchased from Sparlee within 30 days of delivery, provided they meet the following conditions:
- The product is unused, unopened, and in its original packaging
- The product is not damaged by the customer
- You have proof of purchase (order confirmation email or receipt)
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless defective:
- Opened perfumes and fragrances
- Used skincare, haircare, or body care products
- Personal hygiene products (soaps, deodorants)
- Items marked as final sale or clearance
How to Return an Item
- Email us at returns@sparlee.co.za with your order number and reason for return
- We'll provide you with a return authorisation and shipping instructions
- Package the item securely in its original packaging
- Ship the item to the address provided (we cover shipping for defective items)
- Once received and inspected, we'll process your refund within 5–7 business days
Refunds
- Refunds are issued to the original payment method
- Processing takes 5–7 business days after we receive the returned item
- Shipping costs are non-refundable unless the return is due to our error or a defective product
- Payflex orders: refund is processed through Payflex directly
Defective or Damaged Items
Received a damaged or defective product?
Contact us within 7 days of delivery with photos of the damage. We'll arrange a free return and send a replacement or full refund — no questions asked.
Exchanges
We currently do not offer direct exchanges. To get a different product, please return the original item for a refund and place a new order.
Contact
Email: returns@sparlee.co.za
Phone: 010 XXX XXXX
Hours: Mon–Fri, 9am–5pm SAST