Privacy Policy (POPIA)
Last updated: August 2026
Sparlee Health & Beauty ("we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This policy explains how we collect, use, store, and protect your information when you use our website at www.sparlee.co.za.
1. Information We Collect
We collect the following personal information when you use our website:
- Account information: Name, email address, phone number, password (encrypted)
- Delivery information: Physical address, city, province, postal code
- Order information: Products purchased, order history, payment status
- Device information: IP address, browser type, and cookies for website functionality
We do not collect or store any banking details, card numbers, or payment credentials. All payments are processed securely by our payment gateway provider (PayFast/Ozow).
2. How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Communicate with you about your orders and account
- Improve our website and product offerings
- Comply with legal obligations
- Prevent fraud and maintain security
3. Legal Basis for Processing
We process your personal information based on:
- Contract: To fulfil orders you have placed with us
- Consent: When you create an account or subscribe to communications
- Legitimate interest: To improve our services and prevent fraud
- Legal obligation: To comply with South African law
4. Sharing of Information
We do not sell your personal information. We only share your information with:
- Payment providers: PayFast and/or Ozow — to process payments securely
- Courier services: To deliver your orders to the address you provide
- Law enforcement: If required by law or court order
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Encrypted passwords (bcrypt hashing)
- HTTPS encryption on all pages
- Secure, access-controlled databases
- Regular security reviews
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. Order records are kept for 5 years for tax and legal compliance. You may request deletion of your account at any time.
7. Your Rights Under POPIA
As a data subject, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to the processing of your information
- Withdraw consent at any time
- Lodge a complaint with the Information Regulator
8. Cookies
Our website uses essential cookies to maintain your shopping cart and login session. We do not use third-party tracking or advertising cookies.
9. Information Officer
For any privacy-related queries or to exercise your rights under POPIA, please contact our Information Officer:
Email: info@sparlee.co.za
Subject line: "POPIA Request"
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.