Privacy Policy

1. Information We Collect

When you use Sparlee, we collect information you provide directly to us, including:

• Name, email address, and phone number when you create an account
• Shipping and billing address when you place an order
• Payment information (processed securely via PayFast — we do not store card details)
• Order history and product preferences
• Communications you send to us (emails, support requests)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations, shipping updates, and receipts
• Provide customer support
• Personalise your shopping experience
• Send promotional offers (only with your consent)
• Prevent fraud and protect our platform

3. Information Sharing

We do not sell your personal information. We only share your data with:

• Payment processors (PayFast, Payflex) to process transactions
• Courier services to deliver your orders
• Service providers who help us operate the platform (hosting, email)
• Legal authorities when required by South African law

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including encryption of data in transit (SSL/TLS) and secure storage practices. However, no method of transmission over the Internet is 100% secure.

5. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your information
• Withdraw consent for marketing communications

6. Cookies

We use essential cookies to keep you logged in and remember your cart. We do not use third-party tracking cookies. By using our site, you consent to our use of essential cookies.

7. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, contact us at:

Email: privacy@sparlee.co.za
Phone: 010 XXX XXXX
Address: Johannesburg, South Africa